In this regards, MWEB has dropped the ball because they’re not transparent enough on how the throttling will work or if it even applies to all users using the new throttled accounts. Telkom’s new Fair Use Policy document does mention that there will be some throttling applied in case the network is under strain, however it doesn’t say that they will explicitly limit users outside of a congested network situation. With the word “throttled” appended to an uncapped product, it suddenly doesn’t seem so exciting, does it? Telkom’s Do Broadband subscribers were also subject to throttling policies during the daytime, but this will be soon done away with. We will maintain a fair service for all our subscribers by implementing throttling on high usage users where applicable.” As MWEB’s CEO, Derek Hershaw, explains, “Whilst MWEB has always promoted an unthrottled, uncapped connection as being the best way to experience the Internet, we have recognised that there is some demand for cheaper, throttled uncapped accounts and have therefore extended our product range to cater for this. Unfortunately, no-one seems to have told MWEB that last part because while the prices for their new products are attractive, but they’re also for a throttled product. As seen on a table compiled by Mybroadband (bit.ly/XHtde6). That’s why its important to make sure that your comeback to the price drops of your competitors is valid and attractive. At any moment, something like Telkom’s offering may surface and you see a great deal of your customers move in the blink of an eye. Not having much brand loyalty also makes this especially difficult for ISPs who attempt to differentiate themselves in terms of QOS, acceptable use policies, throttling and the backbones in use.
#Mweb 4mbps uncapped free
If you keep your line rental with Telkom, you’re free to move as you please between ISPs, allowing you to pick and choose from their offerings and even merely follow the lowest prices, of that’s what floats your boat. The digital landscape in SA is pretty free and that means ISPs have to work that much harder to part you with your money on a regular basis. In fact, upon hearing the announcement many MWEB subscribers put in notice, or threatened to, to move to Telkom for their data needs. Telkom also buys capacity from all the major international undersea cables that land in SA, so there’s a lot of redundancy in place, just like MWEB. As a Do Broadband user myself, I’ve never experienced any hiccup since my line went up last year in March and international connectivity, especially for some online gaming, works like I expect it to. This pretty much puts the SAIX network on par with other ISPs in both pricing and speed restrictions, with the exception of those ISPs who still use the rolling window method (still sticking to your guns, Web Africa?). The important thing to note is that these price drops follow a previous announcement by Telkom that from the 1st February, all uncapped speed restrictions during the daytime would be lifted, with only prioritisation and some shaping going on to make sure things stay in line (Telkom does throttle accounts, but only during times when the network is congested, or international connectivity is hampered). A quick look at the lineup: As seen compiled in a table by Mybroadband (bit.ly/WPLsiQ). The rest of the lineup saw some impressive drops, but nothing as good as what 10Mb/s users can now enjoy.
The biggest drop was seen in the 10Mb/s offerings, where both the data-only and bundle pricing took a knock, chopping off over R700 for the new bundled product. Going back to the morning of the 24th, Telkom’s announcements caused quite a stir because they almost became the cheapest ISP in the market (currently Afrihost holds that prize). However, many uncapped subscribers with other ISPs turned their attention to Telkom when the government-owned service provider announced soft caps on all capped accounts – they knew, probably, that changes to Telkom’s uncapped offerings were on the cards. Both companies together attract a substantial amount of customers on the ADSL market and MWEB has traditionally always been in the front with price cuts. While I was initially going to report on it that same day, I decided to wait and see how MWEB would react. For those of you who don’t know, last week Telkom dropped a bomb on all the other competing ISPs by dropping their prices for their Do Broadband accounts, both separately and in bundled format.
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